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Customer Service

Call: 1-866-866-6767 - Monday – Friday 8am to 5pm (MST)
Closed Saturday and Sunday and National Holidays
Email: customersupport@avsuperstore.com
Store Policies: Learn more
How to Order: Learn more
Calculating Shipping Costs: Learn More  
Order/Sales Questions? An Online Request Form is Available
  • Sales/Orders/General Questions

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    Site Security Important Information About Your Privacy
    We pledge to make this site secure in order to protect your personal information. We are a VeriSign site and you may click on the image below to verify our membership.
    Your information is encrypted using the Secure Socket Layer (SSL) protocol before being transferred to our Web Server for processing.
    Shipment Tracking How To Follow Your Order
    We send all orders Standard Ground, unless otherwise specified. Every shipment will receive a tracking number upon being shipped out. A tracking number will be sent to your email upon shipment of order.
     
    Shipping Calculations How Much to Ship My Order?
    Your shipping calculation is based on FedEx shipping rates and depends on the weight and distance to your location. You may calculate the shipping cost for any product, prior to checkout, by clicking on the "Estimate Shipping Cost" link on the product information page of the product you are considering. It will ask for your zip code and automatically provide rates for various shipping options.
     
    Problems with Shipments In Case of Emergency...
    If the item you purchased is backordered we will contact you immediately with a status and expected ship date. If you receive something other than what you ordered, or if the item has been damaged during shipping - please contact us as soon as possible by phone, email, or using an online request form (links are above).
     
    International Shipments Think Local, Ship Global
    We will ship products internationally, subject to prepayment terms. All fees including duties, imports and taxes imposed by the government must be paid by the customer.
     
    Customer Accounts Create/Manage Your Account
  • Create a Customer Account
  • Edit a Customer Account

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    Miscellaneous Items

    Resolving Billing Issues
    If you have a question about your bill please contact a Customer Service Representative by phone at 1-866-866-6767 or email.

    Obtaining a Statement
    You can obtain a duplicate of your email verification by contacting a Customer Service Representative by phone at 1-866-866-6767 or email.

    Cancelling an Order
    If you have made a mistake or have changed your mind about an order please contact a Customer Service Representative by phone at 1-866-866-6767 or email. An order can only be cancelled if it has not yet been shipped.

    Resolving a Password Problem
    If you have forgotten your password, then you may obtain the reminder that you provided (when you created your account) by clicking on the Login to my account link at the top of each page, typing your email address, and clicking on the Send Me a Hint link. If you need to change your password, click on the Edit a Customer Account link above and you will have the opportunity to provide a new password.